Terms of Service

1. Introduction and Acceptance

These Terms of Service (“Terms”) govern your access to and use of the website, online platform, and services provided by Credezo Finance Pte Ltd (UEN: 202557582H) (“Credezo”, “we”, “us”, or “our”). These Terms govern your use of our website and platform only. Loan-specific terms appear in separate Letters of Offer and Loan Facility Agreements.

2. About Credezo Finance

Corporate Identity

Credezo Finance Pte Ltd is incorporated in Singapore.

Excluded Moneylender Status

We are NOT a licensed moneylender and operate under Section 2(e)(iii) of the Moneylenders Act 2008. The company does not hold a moneylending licence from the Registry of Moneylenders.

Regulatory Scope

As an excluded moneylender, Credezo lends exclusively to corporations, limited liability partnerships, and accredited investors per the Securities and Futures Act 2001. We do NOT provide loans to individuals who are not accredited investors, sole proprietors, general partnerships, or the general public.

No Banking Licence

Credezo is not a bank and holds no banking licence from the Monetary Authority of Singapore. Loans are not deposits and receive no protection under the Deposit Insurance and Policy Owners' Protection Schemes Act 2011.

3. Eligibility

Who May Use Services

1. Singapore-Incorporated Private Limited Companies with valid UEN
2. Singapore-Registered Limited Liability Partnerships with valid UEN
3. Accredited Investors meeting Section 4A of the Securities and Futures Act 2001

Accredited Investor Requirements

Applicants may need to complete declaration forms, provide supporting evidence, and notify Credezo of status changes.

Ineligible Users

Individuals without accredited investor status, sole proprietors, general partnerships, foreign companies without Singapore registration, and sanctioned entities cannot use services.

Authority to Bind

Users applying for companies or LLPs warrant they have requisite authority to bind the entity. Evidence may be required.

4. Our Services

Overview

Credezo provides unsecured business loan facilities (Business Term Loan):

1. Loan Amount: S$15,000 to S$100,000
2. Tenure: 3 to 12 months
3. Repayment: Equal monthly instalments

Indicative Information

Website information including rates and calculators is indicative only and does not guarantee loan terms.

Fees and Charges

All fees are disclosed in Letters of Offer before acceptance. No upfront application fees apply.

5. Loan Application Process

Application Channels

1. Online via website portal
2. Email to operations team
3. In-person at office (by appointment)

Application Steps

1. 1. Submit application with required information
2. 2. Provide supporting documents
3. 3. Credit assessment
4. 4. Letter of Offer issuance (if approved)
5. 5. Review, acceptance, and execution of loan documents
6. 6. Disbursement upon satisfaction of conditions

No Guarantee of Approval

Applications do not guarantee approval or funding. Credezo reserves rights to decline applications, approve different amounts, offer different terms, request additional documentation, or withdraw offers before disbursement.

Accuracy of Information

Applicants warrant information is true, accurate, and complete. False or misleading information may result in rejection, termination, or legal action.

6. Letter of Offer

Binding Terms

Approved Letters of Offer, together with Loan Facility Agreements, constitute binding agreements between borrower and Credezo.

No Cooling-Off Period

IMPORTANT: There is no statutory cooling-off period for loans under the excluded moneylender framework. Please review all documents carefully before signing.

Cancellation After Acceptance

A 3% cancellation fee of the approved loan amount may apply if cancellation occurs before disbursement.

Early Settlement

Early settlement requires at least 10 business days' written notice to ops@credezo.com and must occur on scheduled payment dates. Terms are set in the Letter of Offer and Loan Facility Agreement.

7. Credit Information

Credit Reports

Credezo may require credit reports from Credit Bureau Singapore (CBS) or other agencies. Applicants authorize access to Singapore Commercial Credit Bureau (SCCB) and other bureaus.

Disclosure to Credit Bureaus

Loan account information, payment history, and default status may be disclosed to credit bureaus per applicable laws and bureau agreements.

8. Personal Guarantees

For company and LLP loans, personal guarantees from directors and/or shareholders are typically required. We strongly recommend that all guarantors obtain independent legal advice before executing a Personal Guarantee.

9. Account Registration

Account Creation

Website accounts require accurate registration information. Users must maintain credential security, notify Credezo of unauthorized access, and accept responsibility for account activities.

Account Security

Users are responsible for credential confidentiality. Credezo is not liable for losses from unauthorized account use.

10. Website Use

Users agree not to:

1. Use the website for unlawful purposes
2. Gain unauthorized access to systems or accounts
3. Interfere with website operations
4. Copy, modify, or distribute content without consent
5. Use automated tools, bots, or scripts
6. Transmit viruses or malware
7. Impersonate others or misrepresent affiliation

11. Intellectual Property

All website content is Credezo Finance Pte Ltd property or licensor property, protected by Singapore and international laws. Reproduction, distribution, modification, or derivative works require prior written consent.

12. Disclaimers

“As Is” Basis

Services are provided “as is” and “as available” without warranties of merchantability, fitness for particular purpose, or non-infringement.

No Warranty

Credezo does not warrant uninterrupted, timely, secure, or error-free website operation or that defects will be corrected or systems are virus-free.

Calculator Disclaimer

Loan calculators are for indicative and illustrative purposes only and do not constitute offers, commitments, or guarantees of specific terms.

13. Limitation of Liability

Exclusion of Liability

Credezo, its directors, officers, employees, agents, and affiliates are not liable for indirect, incidental, special, consequential, punitive, or exemplary damages.

Statutory Rights

Nothing excludes liability that cannot be excluded under Singapore law.

14. Indemnification

Users indemnify Credezo, its directors, officers, employees, agents, and affiliates from all claims, liabilities, losses, damages, costs, and expenses arising from breach of Terms, website use, false information, or law violations.

15. Dispute Resolution

Negotiation

Parties first attempt good faith resolution within 14 days of written notice.

Mediation

Unresolved disputes proceed to Singapore Mediation Centre mediation per its procedures.

Arbitration

If unresolved within 30 days of mediation commencement, either party may elect arbitration through the Singapore International Arbitration Centre under SIAC Arbitration Rules, conducted in Singapore in English by single arbitrator.

Jurisdiction

Credezo reserves rights to commence Singapore court proceedings for injunctive or urgent relief. Singapore courts have exclusive jurisdiction subject to arbitration clauses.

16. Privacy

Personal data collection, use, and disclosure comply with the Privacy Policy and Personal Data Protection Act 2012 (Singapore). Users consent to such collection, use, and disclosure.

17. Amendments

Credezo may amend Terms by posting updated versions with new “Last updated” dates. Continued website use constitutes acceptance of updates. These Terms govern website use only; loan facilities have separate amendment provisions.

18. Governing Law

Terms are governed by and construed per Singapore law without regard to conflict of law principles.

19. General Provisions

Severability

Invalid or unenforceable provisions do not affect remaining provisions.

No Waiver

Credezo's failure or delay in exercising rights does not waive them.

Assignment

Credezo may assign rights and obligations without consent. Users cannot assign rights without prior written consent.

Entire Agreement

Terms constitute the entire website use agreement. Loan facilities are governed by separate documentation.

Language

Terms are in English; any translations are subordinate to the English version.

20. Contact Information

General Enquiries: hello@credezo.com
Loan Servicing: ops@credezo.com
Complaints: complaints@credezo.com
Data Protection Officer: dpo@credezo.com
Telephone: +65 8495 5611
Address: Credezo Finance Pte Ltd, 101 Cecil Street, Tong Eng Building, Singapore 069533 (by appointment only)
Business Hours: Monday to Friday, 10:00 AM to 5:00 PM SGT (excluding public holidays)